“In this era of overweening medical technology, doctors and their patients are a great risk of losing touch with the centrality of “patient-centered” care. WHEN DOCTORS DON’T LISTEN not only offers a compelling argument for revitalizing this touchstone of good medicine, but also provides a comprehensive guide for how doctors and patients can improve the quality of healthcare by doing so.”
—Jordan J. Cohen, MD, Professor of Medicine and Public Health, George Washington University. President Emeritus, Association of American Medical Colleges